Management and Business Training

Click the BUY button to purchase the program. Click PREVIEW VIDEO to view an online streaming video preview of the first section of the program where available.
 

CMS Validation Survey

Product code: 78761        

Overview:

Don't let the thought of a "surprise" survey throw your institution into a panic. You can build confidence through knowing what to expect and plan in advance how your organization can demonstrate compliance with the CMS requirements...Don't be scared...stay prepared!! With MCN's CMS Validation Survey DVD.

Now you and your staff can view how a CMS Validation Survey actually takes place. See for yourself what happens and what you can expect when the CMS surveyors arrive at your door! Learn what you and your organization can do to prepare for a successful CMS inspection.

The CMS Validation Survey DVD and Workbook addresses such topics as:

  • Important differences between the JCAHO and CMS validation survey process
  • CMS requirements you are expected to meet that are not addressed by the JCSHO
  • The CMS survey process and surveyor methodology
  • Types of documents frequently requested
  • Surveyor questions to selected staff
  • Medical staff credentialing requirements
  • Personnel qualifications and requirements
  • Quality management data requirements
  • Medication management issues
  • Intensive nature of the physical inspection process
  • Medical record documentation requirements
  • Life Safety issues
  • Inspection of individual units
  • Staffing issues
  • Best practice for assisting your surveyors and facilitating a smooth survey
  • CMS surveyor observaton of staffs prformance of routine duties
  • CMS surveyor discussions with patients


Use the CMS Validation Survey DVD and Workbook to help your organization stay in a constant state of readiness!

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Emergency Management: Staff Education and Training

Product code: 78762        

Overview:

Basic mandatory education requirements for all hospital staff related to emergency (disaster) management and preparedness includes bioterrorism threat and reaction. Viewers witness actual hospital emergency crisis situation. Includes the four phases of emergency: mitigation, preparedness, response and recovery. Detailed evaluation of emergency management exercise. Expands on emergency management requirements for plant services, administrative and key leadership. Includes JCAHO survey focus component.

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General Safety for Healthcare Workers: Staff Education and Training

Product code: 78763        

Overview:

Staff members working in the healthcare arena are presented with safety hazards unique to this environment and must know how to keep themselves and their work areas safe at all times.

Following optimal general safety practices is everyone's responsibility.

The General Safety for Healthcare Workers video and workbook address OSHA related standards and teach your staff:

  • Best work environment practices for personnel
  • How to prevent job-related injuries
  • The basics of good body mechanics
  • Electrical safety
  • Equipment safety
  • How to maintain a safe working environment
Is your staff tired of sitting in in-services, listening to the same staff safety information? Now they can view the General Safety for Healthcare Workers video which demonstrates and reinforces basic safety information in an exciting format.

The video and workbook include:

  • Actual safety demonstrations in the healthcare setting
  • Common staff safety pitfalls and how you can avoid these
  • How to prevent lifting injuries
  • How to avoid slips and falls
  • Back safety practices
  • Equipment injury prevention
  • How to prevent cuts and puncture injuries
  • Electrical safety hazards and how to prevent these
  • General safety best practices
  • Fostering staff safety principles throughout the institution


The workbook includes a post-test to assure staff comprehension.

The General Safety for Healthcare Workers can be used as an initial training video or refresher safety course for staff.

Increase your OSHA safety confidence level and reduce work-related injuries by maintaining a safe work environment. This video is designed for all levels of staff working in the clinical and non-clinical areas.

Back strain and back injuries are one of the most common work related injuries in the healthcare field. The General Safety for Healthcare Workers video and workbook emphasize employing proper body mechanics when lifting or moving patients or objects to help staff prevent these types of occurrences.

Includes ergonomic safety education in the use of computers. Your staff will see which areas and situations in the healthcare institution pose the greatest risks for staff self-injury and will learn how to manage these risks to maintain a safe workplace environment.

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Interview Tools for Nursing Leaders

Product code: 78766        

Overview:

The Interview Tools for Nursing Leaders video and workbook will assist you and your staff in understanding the types of questions that will most likely be asked during the accreditation process and how to best respond to interview questions from surveyors.

This video will help the nursing leaders in your organization understand:

  • What types of questions will be asked by the surveyors?
  • How the interview participants are expected to respond.
  • How best to prepare for the JCAHO accreditation process.
  • How best to "showcase" your organization's compliance activities.

A few of the potential question categories that may be asked of the nursing leaders in your organization include:
  • Orientation of new nursing staff and registry staff
  • Competency of staff
  • Staffing patterns and plans
  • Nursing leadership structure and lines of authority
  • Management of nursing students, if applicable
  • Budgetary process
  • Plan of patient care
  • Nursing conflicts with the medical staff
  • Department supervisors/managers responsibilities
  • Use of standards of practice and/or clinical guidelines
  • Ongoing education and training of nursing staff
  • Nursing staff conflicts of care or ethical dilemmas
  • Restraints
  • National Patient Safety Goals
  • Patient advocacy
  • Sentinel Events
  • Performance improvement activities and much more.

Use the CMS Validation Survey video and workbook to help your organization stay in a constant state of readiness.

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Medical Equipment Management: Staff Education and Training

Product code: 78767        

Overview:

A comprehensive video demonstrating must know elements for operating and maintaining medical equipment in the healthcare environment and successful compliance with regulatory body requirements for medical equipment management.

Your staff will learn:

  • JCAHO requirements of a medical equipment management plan
  • Definition of medical equipment
  • Regulatory requirements for equipment users
  • Regulatory requirements for equipment maintainers
  • Requirements for equipment selection and acquisition
  • Establishment of risk criteria for identifying, evaluating and taking inventory of equipment
  • Different types of acceptable medical equipment maintenance programs
  • Regulatory requirements for medical equipment and device failure identification, investigation, management and reporting
  • Educational requirements for staff related to medical equipment use and maintenance
  • What staff must do in emergency instances related to medical equipment
  • How best to demonstrate compliance with the JCAHO medical equipment management requirements
  • Types of medical equipment management related information that will be requested and examined during your next JCAHO accreditation survey

This comprehensive video includes the JCAHO standards related to medical equipment management, actually providing the viewer with methods to meet JCAHO compliance requirements. Staff will be shown exactly what is expected of those individuals that utilize medical equipment on the patient population. The Medical Equipment Management Video and Workbook can be used to train and educate staff and doubles as a terrific tool for continued education and annual updating. Included in the Medical Equipment Management: Staff Education and Training video and accompanying workbook:
  • Discussion of what is actually considered "medical equipment" according to the FDA and the JCAHO
  • Staff education, training and competency requirements related to medical equipment
  • Use of specialty equipment and how this impacts staff
  • Requirements of the Safe Medical Devices Act
  • Responsibilities of patient care providers in reporting of malfunctioning equipment and/or equipment that has failed
  • Discussion of the JCAHO Medical Equipment Management Standards
  • A comprehensive description of what your facility must do to achieve compliance with these standards
  • Documentation requirements
  • Surveyor interview with staff

Witness the actual surveyor discussion with the Product Safety Officer and see for yourself exactly what types of equipment related questions will be asked at time of accreditation survey. Find out what type of documents the surveyor will want to see related to medical equipment management. Learn what surveyors expect for compliance in improving your organization's medical equipment management performance and reducing equipment safety risk to patients and staff. Comes with a workbook that provide supplemental equipment management information, education and useful tools to help you meet compliance.

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Medication Management: Meeting the Standards

Product code: 78768        

Overview:

The Medication Management: Meeting the Standards video and workbook can be used to train and educate clinical care providers, pharmacists, physicians and new hires about the JCAHO medication management requirements for each discipline.

Your staff will learn:

  • Key processes that lead to optimal medication management
  • Mandatory JCAHO medication management requirements
  • How best to demonstrate compliance with these requirements
  • Safeguards against medication errors
  • Methods to avoid common medication management pitfalls
  • Types of medication management information that will be requested and examined during your next JCAHO accreditation survey


The Medication Management: Meeting the Standards video and workbook examine JCAHO's focus on medication error prevention including:

  • Use of an Acceptable Abbreviation List to prevent prescribing and transcription errors
  • Appropriate pharmacy and patient care unit medication storage and labeling - including "look-alike/sound-alike" drug labeling and storage
  • Transcription best practices
  • Licensed Independent Practitioner prescribing and ordering best practices
  • Clinical care provider "five rights" of medication administration and other error prevention safeguard methodology
  • Narcotic and controlled substances requirements
  • Use and storage of emergency medications
  • Use of medication transport boxes
  • Practical methods on how to identify ADRs
  • Differences between actual ADRs and medication side effects
  • Use and specifics related to medication delivery devices (i.e., "pixis" machines)
  • Management of medication delivery equipment (i.e. pumps)
  • Obtaining patient specific information for safe medication prescription, preparation, administration and monitoring
  • Documentation requirements
  • Requirements for educating patients and families in managing their medication (including inpatient and discharge preparation information)


Surveyor interviews with staff and patients take the worry out of this "hot topic" survey issue. By viewing this video and using the helpful workbook included, you will increase staff knowledge and comfort levels while building survey confidence. Knowing what the surveyors expect to see and hear related to medication management throughout your institution, can guarantee accreditation success in this area.

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Random Unannounced JCAHO Survey

Product code: 78769        

Overview:

Don't let the thought of a "surprise" survey throw your institution into a panic. You can build confidence through knowing what to expect and plan in advance how your organization can demonstrate JCAHO compliance. Stay prepared with MCN's Random Unannounced JCAHO Survey video and workbook.

This video helps you to focus your energy and resources on those areas of highest concern during a random survey. You and your staff will witness what really happens during the random survey process and learn how to prepare.

Topics covered in the Random Unannounced JCAHO Survey video and workbook include key JCAHO random survey focus areas:

  • Resolution of previous type I recommendations
  • Staff competency and other Human Resource issues
  • Medical staff credentialing
  • Medication management
  • Restraint management
  • Deep and moderate sedation
  • Environment of Care issues
  • Management of ORYX/core measure data and what related documents should always be in a state of review readiness
  • Sentinel event and root cause analysis data requirements
  • Pain management requirements
  • Discharge planning requirements
  • Document review
  • Performance improvement
  • Focus issues during medical record review
  • Documents frequently requested by the surveyor
  • Physical inspection including locations most commonly reviewed
  • Review of personnel files and what the surveyor concerns will be related to clinical competence, staff education and training issues

Use the workbook to help your organization stay in a constant state of readiness, using the "random survey drill" policy to prepare your staff for any type of JCAHO visit!

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Security Management: Staff Education and Training

Product code: 78770        

Overview:

A comprehensive video demonstrating must know elements for maintaining optimal security in the healthcare environment and successful compliance with regulatory body requirements for security management. The Security Management video and workbook can be used to train and educate staff and doubles as terrific tool for continued education and annual updating.

Your staff will learn:

  • JCAHO requirements of a security management plan
  • Key components of workplace violence
  • Types of workplace violence
  • Common risk factors
  • Actions as warning signs
  • Prevention strategies
  • Managing a violent situation
  • Reporting requirements
  • Sensitive areas of the facility presenting as security risks
  • Prevention of infant and child abduction
  • Security management during an emergency event
  • Common security issues and measures to prevent and control security events
  • How best to demonstrate compliance with the JCAHO security requirements
  • Types of security related information that will be requested and examined during your next JCAHO accreditation survey


This comprehensive video reviews the JCAHO standards, actually providing the viewer with methods to meet JCAHO compliance requirements.

Staff will be shown how to prevent common security incidents and how to best manage security incidents should they occur.

Included in the Security Management: Staff Education and Training video and accompanying workbook:

  • Access and egress area protection
  • Vehicular access during an emergency event
  • Patient elopement and leaving against medical advice
  • Management of gang related activities
  • Staff and vendor identification requirements
  • Components of an organizational security management program plan
  • Discussion of the JCAHO Security Management Standards
  • A comprehensive description of what your facility must do to achieve compliance with these standards
  • Documentation requirements
  • Surveyor interview with staff


Learn what surveyors expect for compliance in improving your organization's security management performance and reducing security risk to patients, visitors and staff.

Witness the actual surveyor discussion with the Safety Officer and see for yourself exactly what types of security questions will be asked at time of accreditation survey. Includes a workbook that provides supplemental security information, education and useful tools to help you meet compliance.

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