Legal Aspects of Nursing

Click the BUY button to purchase the program. Click PREVIEW VIDEO to view an online streaming video preview of the first section of the program where available.
 

Advance Directives: Guidelines for Healthcare Providers

Product code: M118        

Overview:

Approaches the subject from the point of view of healthcare staff and offers suggestions for communications with patients. Presents an overview of advance directives, the types, legal implications and patient considerations.

Award Winner: National Council on Family Relations Media Awards

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Advance Directives: The Decision Is Yours

Product code: M119        

Overview:

This program provides patients and their families with a clear understanding of the reasons for making advance directives and the personal values and other issues when making an advance directive.

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Advance Directives: The Decision Is Yours Hospice Version

Product code: M119H        

Overview:

"Hospice Version": Provides patients and their families with a clear understanding of the reasons for making advance directives and the personal values and other issues to consider when making an advance directive.

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Anesthesia Topics for the New JCAHO Survey Process

Product code: 78741        

Overview:

The Anesthesia Department is a high-risk area of any healthcare facility and the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) has issued several Sentinel Event Alerts directly targeted to increasing safety in this department.

The purpose of this program is to educate clinical staff about the elements for complying with JCAHO requirements for anesthesia.

Objectives:

After viewing this program the learner will be able to:
  • Define anesthesia awareness
  • Explain how to manage patients who have experience awareness
  • Describe risk reduction strategies for preventing OR fires
  • Describe JCAHO's Universal Protocol
  • Explain the differences in the JCAHO's definitions of levels of anesthesia
  • Describe the importance of anesthesia evaluations and issues related to anesthesia equipment

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Bioterrorism and Other Emergencies: Be Prepared, Be Safe

Product code: M235        

Overview:

Planning and preparing to provide care in the event of a bioterrorism attack or other emergency is a critical part of working in any healthcare environment. But planning is more than knowing where emergency supplies and exits are. Planning also involves ensuring that healthcare workers know how to keep safe, both physically and mentally. This includes having the families of healthcare workers be prepared for disasters. Studies have shown that providing care to disaster victims is impaired when healthcare workers are concerned about their own families' safety.

This program is designed to help healthcare workers prepare themselves at work, at home and in the community at large, to respond to bioterrorism and other emergencies.

Objectives:

After viewing this program the viewer should be able to:

  • Describe the types of weapons of mass destruction.
  • Describe the types of mass casualty disasters.
  • Describe how to plan for your own family's safety.
  • Describe the facility's disaster plan.
  • Describe the types of personal protective equipment.
  • Describe how community wide planning is used to prepare for disasters.

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Emergency Care: Legal Liability Issues

Product code: 78711        

Overview:

Because of its unique patient care environment, the emergency department is ripe for medical malpractice claims against physicians, hospitals and staff. This program provides legal information using examples from actual cases to enable healthcare professionals to continue to provide high quality care to patients, while limiting their exposure to negligence lawsuits.

Objectives:

After viewing this program, the learner will be able to:
  • Discuss Common Law rules for providing emergency care
  • Explain the federal statutory duty to provide emergency care
  • Discuss Good Samaritan statutes
  • Discuss a nurse's normal duty to defer to physicians
  • Describe when a nurse must contradict a physician
  • Explain procedures to take when no physician can be found
  • Describe the burden of proof and types of claims
  • Discuss emergency informed consent and documentation

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Getting Ready for Terrorism: Preparing the Healthcare Community for Biological, Chemical, and Radiological Weapons

Product code: M214        

Overview:

Terrorism is real. The whole world woke up to this fact on September 11, 2001 in an attack that stunned the United States with its ferocity and its unthinkable nature. Now, all of a sudden, we were all vulnerable and terrorist attack is indeed thinkable. This program discusses these forms of terrorism, the steps that are already underway in the United States to redefine the old focus of disaster preparedness toward disaster management and to enlist healthcare institutions at every level into a comprehensive community-wide management system to address preparedness so we will be ready if terrorism arrives again.

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HIPAA for Healthcare Workers: An Overview

Product code: M224VA    Copyright © 2014
    

OVERVIEW:
The Health Insurance Portability and Accountability Act (HIPAA) of 1996 was developed to improve the efficiency and effectiveness of the healthcare system, and many changes have been implemented since then within the field. This program provides a detailed overview of why HIPAA was implemented, the various roles of workers throughout an organization, and how its implementation affects you and your organization. Penalties for violating HIPAA and inclusion of the alphanumeric Healthcare Common Procedure Coding System (HCPCS) have been included in this updated program.

OBJECTIVES:
After viewing this program, the learner should be able to:

  • Describe the overall purpose and goals of the Health Insurance Portability and Accountability Act
  • Explain the role of the HIPAA Advisory Team, as well as the role of the individual healthcare worker in ensuring compliance with HIPAA reforms
  • Delineate the penalties for violating HIPAA
  • Describe healthcare access, portability and reliability
  • Describe the five rules of administrative simplification



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HIPAA for Healthcare Workers: The Privacy Rule

Product code: M224VB    Copyright © 2014
    

OVERVIEW:
The Health Insurance Portability and Accountability Act (HIPAA) of 1996 was developed to improve the efficiency and effectiveness of the healthcare system, and many changes have been implemented since then within the field. The primary focus of this program is the Privacy Rule, from the covered entities who must comply to the rights that patients have under the Privacy Rule. This program also covers regulations that have resulted from the enactment of the Privacy Rule.

OBJECTIVES:
After viewing this program, the learner should be able to:

  • Describe the Privacy Rule that exists within the Health Insurance Portability and Accountability Act
  • List covered entities who must comply with the Privacy Rule
  • Describe the rule that requires that patients be give written notice of an institution's privacy rules and practices
  • Explain patient's rights regarding the privacy of their medical and personal information
  • Describe of key exceptions to the Privacy Rule
  • Describe the most common violations of the Privacy Rule and the consequences for healthcare workers and business associates

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HIPAA for Healthcare Workers: The Security Rule

Product code: M224UC    Copyright © 2014
    


Overview:
The need for attention to data security came about largely because of past abuses that occurred in many places in healthcare. While regulations associated with the Security Rule have been part of the Health Insurance Portability and Accountability Act (HIPAA) since it was enacted in 1996, they were modified and enhanced with enactment of the Health Information Technology for Economic and Clinical Health Act (HITECH Act) of 2009. Additional changes to HIPAA, known as the Final Rule, were announced in January 2013 and signed into law in February 2013. This program will address what nurses and other healthcare workers need to know about the security of electronic data under HIPAA.

Objectives:
After watching this program viewers should be able to:

  • Describe the overall purpose and goals of the Health Insurance Portability and Accountability Act
  • Explain the difference between administrative, physical and technical safeguards
  • Explain the role of the privacy officer in a healthcare institution
  • Describe the various actions and precautions to take to ensure security of patient information in an electronic format

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Informed Consent: Legal Liability Issues

Product code: 78710        

Overview:

Informed consent is often the basis for negligence claims and physicians are not the only healthcare professionals who can be held liable for negligence is this area.

This program will explain, in general, when and how the duty to ensure that a patient has properly consented to a procedure, can fall on a nurse or other healthcare provider.

Objectives:

After viewing this program the learner will be able to:
  • Define informed consent
  • Describe who must obtain informed consent
  • Explain who can be held liable
  • Cover areas where informed consent is most needed
  • Describe exceptions to the need for informed consent
  • Describe the types of claims that can be brought

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Informed Consent: Basic Principles for Staff Education

Product code: 78765        

Overview:

This program teaches basic regulatory requirements providing adequate information to individuals for whom healthcare treatment or procedures are planned. This information should allow those individuals, as patients, to fully and knowledgeably participate in choices about their healthcare.

This video and workbook will:

  • Educate your healthcare organization about the fundamental right of patients to make informed decisions about consenting to healthcare treatment and procedures
  • Outline the fundamental data elements required to provide the patient with enough information to consent to, or refuse, a treatment or procedure
  • Educate staff about their responsibilities as healthcare providers on what key issues the patient must be told about his or her planned procedure and what type of information a nurse or other clinical care provider generally imparts to the patient
  • Educate staff about general informed consent related to operative and other procedures
  • Educate staff about general informed consent elements related to the transfusion of blood and blood components
  • Educate staff about general informed consent elements related to research projects and clinical trials

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Medical Errors: New Approaches to an Old Problem

Product code: M206UA    Copyright © 2015
    

OVERVIEW:

In the years following the landmark study from the Institute of Medicine, To Error is Human, regulatory agencies and professional organizations have developed protocols and standards to reduce mistakes and enhance patient safety. While progress has been made, medical errors continue to be a leading cause of death.

This program, the first in a three-part series, identifies the different types of medical errors, and discusses the “systems approach” method taken by a variety of government agencies and professional organizations to prevent medical errors.

OBJECTIVES:

After completing this course, the learner should be able to:

  • Define different terms used to describe medical errors
  • Describe examples of each of the three factors contributing to medical errors
  • List the eight most common types of medical errors
  • Identify and explain the difference between the old approach and the new approach to preventing medical errors
  • Describe the key action healthcare institutions must take to effectively prevent medical errors

 

 

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Medical Errors: Preventing Medication Errors

Product code: M206UC    Copyright © 2015
    

OVERVIEW:
Errors that occur when providing medication is one of the most common and most avoidable types of medical errors. Medical Errors: Preventing Medication Errors, the final program in the three-part series on preventing Medical Errors, provides an overview of the different kinds of medication errors that can occur, and offers specific guidance on how nursing staff can prevent these errors. This includes implementation of safety recommendations from the Joint Commission, FDA, Institute of Safe Medication Practices, and other organizations described in this program.

OBJECTIVES:
After completing this course, the learner should be able to:

•    Identify the different types of medication errors that can occur
•    Explain the steps that must be taken in daily practice to successfully prevent medication errors
•    Describe the National Patient Safety Goals that specifically address medication errors
•    Identify key precautions that can be incorporated into daily nursing practice to help protect patients
      from the possibility of medication errors

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Medical Errors: Prevention Practices

Product code: M206UB    Copyright © 2015
    

OVERVIEW:
Medical Errors: Prevention Practices, the second in a three-part series on preventing Medical Errors, discusses important changes in healthcare practice that provide strategies for reducing most medical errors and improving patient safety. This includes development of standardized safety procedures and the implementation of the Joint Commission’s National Patient Safety Goals and Universal Protocol for Preventing Wrong Site, Wrong Procedure and Wrong Person Surgery.

OBJECTIVES:
After completing this course, the learner should be able to:

•    Describe the overall goals of prevention practices, and why implementing them is so important
•    Identify four general patient safety practices that can be employed in all types of health delivery systems 
•    Provide an example of a safe practice for each of seven common types of medical errors
•    Provide an example of a safe practice in each of four common areas of patient harm

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Never Events and Hospital-Acquired Conditions: Admission Assessment and Quality Reporting

Product code: M254CR        

Series Overview:

A "Never Event" is an adverse medical event, occurring during care that is unambiguous, serious and preventable. These are shocking medical errors, such as wrong-site surgery, that should never occur. The Centers for Medicare and Medicaid Services (CMS), has moved aggressively to improve patient safety by adopting a policy of actively addressing some of these identified Never Events - and in fact denies payment to providers for some of them, when they do occur. This series identifies specific Never Events and describes practices that can prevent them.

This series is designated for a total of 1.5 contact hours of continuing nursing education.

Overview:

The final program will discuss identifying conditions present on admission, plus the quality measures that need to be reported to CMS in order to qualify for the updated payment schedule.

Updated Info:

This series has been updated with a new title to emphasize Hospital-Acquired Conditions and to reflect the CMS's revised organization of Hospital-Acquired Conditions into the following 10 categories:
      1. Foreign Object Retained After Surgery
      2. Air Embolism
      3. Blood Incompatibility
      4. Stage III and IV Pressure Ulcers
      5. Falls and Trauma
      6. Manifestations of Poor Glycemic Control
      7. Catheter-Associated Urinary Tract Infection (UTI)
      8. Vascular Catheter-Associated Infection
      9. Surgical Site Infection following:
      • Coronary Artery Bypass Graft (CABG) - Mediastinitis
      • Bariatric Surgery
      • Orthopedic Procedures
      10. Deep Vein Thrombosis (DVT )/ Pulmonary Embolism (PE)

Objectives:

After completing this course, the learner should be able to:
  • Define a "Never Event"
  • Describe new indicator codes that have been created for present-upon-admission (POA) diagnoses
  • Identify conditions already present - particularly conditions that CMS is excluding from payment - so that payments will not be reduced
  • Identify the measures that must be reported, which are defined in six areas of care

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Never Events and Hospital-Acquired Conditions: Identifying the Danger

Product code: M254AR        

Series Overview:

A "Never Event" is an adverse medical event, occurring during care that is unambiguous, serious and preventable. These are shocking medical errors, such as wrong-site surgery, that should never occur. The Centers for Medicare and Medicaid Services (CMS), has moved aggressively to improve patient safety by adopting a policy of actively addressing some of these identified Never Events - and in fact denies payment to providers for some of them, when they do occur. This series identifies specific Never Events and describes practices that can prevent them.

This series is designated for a total of 1.5 contact hours of continuing nursing education.

Overview:

This program identifies specific Never Events and provides background information on the CMS's decision to withhold payment of specific never events.

Updated Info:

This series has been updated with a new title to emphasize Hospital-Acquired Conditions and to reflect the CMS's revised organization of Hospital-Acquired Conditions into the following 10 categories:
      1. Foreign Object Retained After Surgery
      2. Air Embolism
      3. Blood Incompatibility
      4. Stage III and IV Pressure Ulcers
      5. Falls and Trauma
      6. Manifestations of Poor Glycemic Control
      7. Catheter-Associated Urinary Tract Infection (UTI)
      8. Vascular Catheter-Associated Infection
      9. Surgical Site Infection following:
      • Coronary Artery Bypass Graft (CABG) - Mediastinitis
      • Bariatric Surgery
      • Orthopedic Procedures
      10. Deep Vein Thrombosis (DVT) / Pulmonary Embolism (PE)

Objectives:

After completing this course, the learner should be able to:
  • Define a "Never Event"
  • Describe the six main categories of Never Events
  • Identify which types of Never Events are most prevalent/reported
  • Describe the steps the NQF and DHHS are taking to reduce the incidence of Never Events
  • Define the payment implications that are instituted by Never Events and identify the 11 hospital-acquired events that incur these payment implications
  • Define "Value-Based Purchasing"

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Never Events and Hospital-Acquired Conditions: Prevention Practices

Product code: M254BR        

Series Overview:

A "Never Event" is an adverse medical event, occurring during care that is unambiguous, serious and preventable. These are shocking medical errors, such as wrong-site surgery, that should never occur. The Centers for Medicare and Medicaid Services (CMS), has moved aggressively to improve patient safety by adopting a policy of actively addressing some of these identified Never Events - and in fact denies payment to providers for some of them, when they do occur. This series identifies specific Never Events and describes practices that can prevent them.

This series is designated for a total of 1.5 contact hours of continuing nursing education.

Overview:

This program will discuss nursing practices that can prevent Never Events - many of which are already in place in healthcare institutions.

Updated Info:

This series has been updated with a new title to emphasize Hospital-Acquired Conditions and to reflect the CMS's revised organization of Hospital-Acquired Conditions into the following 10 categories:
      1. Foreign Object Retained After Surgery
      2. Air Embolism
      3. Blood Incompatibility
      4. Stage III and IV Pressure Ulcers
      5. Falls and Trauma
      6. Manifestations of Poor Glycemic Control
      7. Catheter-Associated Urinary Tract Infection (UTI)
      8. Vascular Catheter-Associated Infection
      9. Surgical Site Infection following:
      • Coronary Artery Bypass Graft (CABG) - Mediastinitis
      • Bariatric Surgery
      • Orthopedic Procedures
      10. Deep Vein Thrombosis (DVT) / Pulmonary Embolism (PE)

Objectives:

After completing this course, the learner should be able to:
  • Define a "Never Event"
  • Identify the 11 hospital-acquired events that currently incur payment implications
  • Implement the practices and measures that should be taken to prevent the occurrence of the 11 Never Events

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Nursing Negligence: Guidelines for Care

Product code: 78864A        

Series Overview:

Accusations of negligence in nursing is a serious concern for practicing nurses and can result in lost time, money and reputation. This two-part series is designed to raise awareness about the risks, consequences and legal liabilities of nursing negligence. It provides guidance to help nurses protect themselves, their patients and the facility at which they work.

Overview:

This course defines nursing negligence and describes the four legal components of negligence. It provides information on the most common types of negligence including delegation of nursing tasks to unlicensed personnel such as Certified Nursing Assistants (CNAs) and describes the ANA's 5-Rs of delegation.

Objectives:

After completing this course, the learner should be able to:
  • Define nursing negligence
  • Describe the four legal components of nursing negligence
  • Explain the importance of and identify the 5 "R's" of delegation
  • Identify and describe the common forms of nursing negligence

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Nursing Negligence: Protect Yourself, Protect Your Patients

Product code: M215        

Overview:

Government reports suggest that one in every 20 hospitals patients is the victim of a medical error each year. According to the conclusions of one report written by the National Academy of Sciences, Institute of Medicine, as many as 14,000 unnecessary deaths occur annually in the United States due to medication errors and many more patients are injured or harmed due to acts of negligence.

Alarmingly, medication errors are just one type of nursing negligence that have serious consequences for patients, for the reputations and licenses of the healthcare professionals involved and the reputation of the entire institution of medicine. Fortunately, there are ways to prevent nursing negligence from occurring.

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Nursing Negligence: What You Can Do

Product code: 78864B        

Series Overview:

Accusations of negligence in nursing is a serious concern for practicing nurses and can result in lost time, money and reputation. This two-part series is designed to raise awareness about the risks, consequences and legal liabilities of nursing negligence. It provides guidance to help nurses protect themselves, their patients and the facility at which they work.

Overview:

This program features a series of vignettes to provide practical guidance and describes steps nurses can take to protect themselves, their patients and their facilities from acts of negligence and the lawsuits that can result.

Objectives:

After completing this course, the learner should be able to:
  • Explain what can be done to prevent acts of negligence in the workplace
  • Identify various practical situations in which acts of negligence may or may not be occurring

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Preventing Medication Errors Part 1: General Recommendations for System-Wide Change

Product code: M218TA    Copyright © 2016
    

OVERVIEW:
One of the most common types of medical errors are errors involving medication. Fortunately, prevention measures have been shown to be greatly effective in reducing medication errors. This is the first in a 3-part series that focuses on medication errors and strategies that can be implemented to prevent their occurrence.  In this program, general recommendations for system-wide changes to enhance medication safety will be discussed.

OBJECTIVES:
After completing this course, the learner should be able to:

•    Explain the various aspects of the “systems approach to error prevention,” including reporting systems, standardized safety procedures and safety training.
•    Describe the importance of applying lessons learned from sentinel events.
•    Identify the key attributes of building a new culture of safety to prevent medication errors

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Preventing Medication Errors Part 2: Sources of Errors and Basic Safety Practices

Product code: M218TB    Copyright © 2016
    

OVERVIEW:
Medication errors are the most common form of medical mistake. This second program in a 3-part series will define the different events that may result from drug-related errors and identify the common sources of these mistakes.  In addition, the eight rights of medication administration, which are the foundation for safe practice, will be described.

OBJECTIVES:
After completing this course, the learner should be able to:

•    Identify the different types of medication errors that can occur
•    Define the eight "rights" of safe medication administration to help prevent medication errors

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Preventing Medication Errors Part 3: What Nurses Can Do

Product code: M218TC    Copyright © 2016
    

OVERVIEW:
This final program in a three-part series on preventing medication errors describes best practice recommendations from the Joint Commission that nurses can put in place in their own day-to-day activities. This includes ways to increase patient involvement and education so that they can make a difference and protect themselves from medication errors.

OBJECTIVES:
After completing this course, the learner should be able to:

•    Describe safe medication practice measures recommended by the Joint Commission
•    Describe the importance of involving patients themselves in the treatment process as a means of ensuring safer medication administration

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Random Unannounced JCAHO Survey

Product code: 78769        

Overview:

Don't let the thought of a "surprise" survey throw your institution into a panic. You can build confidence through knowing what to expect and plan in advance how your organization can demonstrate JCAHO compliance. Stay prepared with MCN's Random Unannounced JCAHO Survey video and workbook.

This video helps you to focus your energy and resources on those areas of highest concern during a random survey. You and your staff will witness what really happens during the random survey process and learn how to prepare.

Topics covered in the Random Unannounced JCAHO Survey video and workbook include key JCAHO random survey focus areas:

  • Resolution of previous type I recommendations
  • Staff competency and other Human Resource issues
  • Medical staff credentialing
  • Medication management
  • Restraint management
  • Deep and moderate sedation
  • Environment of Care issues
  • Management of ORYX/core measure data and what related documents should always be in a state of review readiness
  • Sentinel event and root cause analysis data requirements
  • Pain management requirements
  • Discharge planning requirements
  • Document review
  • Performance improvement
  • Focus issues during medical record review
  • Documents frequently requested by the surveyor
  • Physical inspection including locations most commonly reviewed
  • Review of personnel files and what the surveyor concerns will be related to clinical competence, staff education and training issues

Use the workbook to help your organization stay in a constant state of readiness, using the "random survey drill" policy to prepare your staff for any type of JCAHO visit!

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Restraints and Seclusion: Easy Does It

Product code: 78624        

Overview:

When providing care to our patients, we must also provide a measure of treatment to protect their rights, dignity, and well-being. When a patient acts out in a harmful way to themselves, to other patients, or even to staff, we must be prepared to incorporate the use of behavior management techniques. Although the practice of restraints and seclusion may be necessary, it should only be used as a last resort. The focus of this program is to explore alternative measures.

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Sexual Harassment in California Healthcare

Product code: M268CALIF        

Overview:

Sexual harassment is a serious problem in the United States, and federal and state agencies have responded with strict statutes designed to eliminate it. In California, state law requires that employers with more than 50 employees provide 2 hours of training on sexual harassment to all supervisors and managers. This course is designed to address that need.

Objectives:

After completing this course, the learner should be able to:
  • Define sexual harassment, including the specific types of harassment.
  • Describe how sexual harassment is defined in both federal and California state laws.
  • Describe the legislative history and specific details of federal sexual harassment law.
  • Explain the federal government's stance on corporate and personal liability for sexual harassment.
  • Describe the legislative history and specific details of California sexual harassment law.
  • Identify when and why California legislative bill AB 1825 was implemented.
  • Identify the steps that individuals can take to confront, document, and report sexual harassment.
  • Describe the policies and standards that corporations and their supervisory employees must adhere to in identifying, investigating, and resolving sexual harassment complaints.
  • Explain the California requirements for sexual harassment training of supervisory employees.
  • List the minimum sexual harassment prevention training steps mandated by AB 1825.
  • Describe the consequence of failure to adequately train employees in identifying and dealing effectively with sexual harassment.

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Sexual Harassment in Healthcare

Product code: M268        

Overview:

Sexual harassment in the workplace has become a national concern, and healthcare workplaces are not immune from the problem. A survey of internal medicine residents by the New England Journal of Medicine reported 79% of the women and 22% of the men felt they had experienced sexual harassment during their medical training. Other surveys have shown very similar results.

This program will discuss what sexual harassment is and how to recognize it in the workplace, the laws that address it, steps a facility must make to prevent it, and a series of steps you can take to deal with acts of harassment in your own working life.

Anyone, male or female, may encounter sexual harassment in a healthcare setting and it is important to understand what it is and how to deal with it.

Objectives:

After completing this course, the learner should be able to:
  • Define sexual harassment, including the specific types of harassment
  • Describe what the law says about sexual harassment and the rights of those who experience it
  • List specific steps and techniques to prevent sexual harassment in the workplace
  • Explain steps to take to deal effectively with the various types of sexual harassment when it occurs

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Victims of Abuse and Neglect: Meeting Identification and Reporting Standards

Product code: 78771        

Overview:

This comprehensive video addresses the JCAHO standards related to victims of abuse and neglect, actually demonstrating for the viewer methods to meet JCAHO compliance requirements.

Your staff will learn:

  • Key factors that lead to abuse/neglect victim identification during assessment processes
  • The signs and symptoms of different types of abuse and neglect
  • Healthcare provider reporting requirements for abuse/neglect victims
  • Types of information that will be requested and examined during your next JCAHO accreditation survey related to identification, reporting and management of abuse/neglect victims

Included in the Victims of Abuse and Neglect - Meeting Identification and Reporting Standards Video and accompanying workbook:
  • An outline of each of the JCAHO standards related to abuse/neglect victim identification, reporting and management and a comprehensive description of what your facility must do to achieve compliance with each of the standards.

  • Complete guide to identification of abuse and neglect related to:

    • Domestic abuse
    • Child abuse/neglect
    • Maternal fetal abuse (chemical dependency/use by mother)
    • Characteristics of abusers
    • Characteristics of victims
    • Overt and covert signs and symptoms of abuse
    • Reporting requirements for healthcare providers

  • Reporting issues:

    • "Good faith" reporting
    • Reasonable cause
    • Safeguards
    • Liability
    • Importance of and requirements for utilizing abuse/neglect identification criteria
    • Allegations versus objectivity
    • Safeguarding evidentiary material
    • Resource provision to victims
    • Documentation requirements
    • Surveyor focus areas during accreditation visit
    • Surveyor interviews with staff and patients

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