Human Resources

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Human Resources: Competence Assessment Process

Product code: 78764        

Overview:

A comprehensive video demonstrating must know elements regarding the JCAHO survey process under the JCAHO's Shared Visions - New Pathways Program for conducting the Competence Assessment Process Session. A Competence Assessment Process Session replaces the prior Human Resources Interview conducted during the previous accreditation survey. The Competence Assessment Process Session is where the JCAHO conducts their primary evaluation of how your organization determines the qualifications for and competence of, your staff. Because there is no longer a Human Resources Interview, The Competence Assessment Process Session is the venue where multiple human resource issues are explored and standards are validated.

This video and accompanying workbook outline how and why the JCAHO holds the Competence Assessment Process Session and shows your staff how to represent their organization's competence assessment practices during this process.

Objectives:

Your staff will learn:
  • Why the Competence Assessment Process Session is performed
  • How the Competence Assessment Process Session is conducted
  • Methods used by the surveyor to determine how well our organization conducts its competence assessment processes
  • What will occur during the Competence Assessment Process Session
  • How best to prepare for the Competence Assessment Process Session
  • How best to participate in the Competence Assessment Process Session

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Making a Difference: Roles for Support Services in Customer Satisfaction

Product code: 72012        

Overview:

Every employee in a healthcare setting has an important role to play in creating a positive experience for the customer. This video explores the special roles that service workers can assume that enhance patient, family and visitor satisfaction.

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Teamwork: Service with a Smile

Product code: 78736R        

Overview:

Through a combination of narration plus scenarios, this customer service program will provide to all healthcare employees the importance that each department plays in maintaining quality service. As a reminder to our commitment to provide the finest care possible, this program will show how quality of service goes hand in hand with working together as a team.

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