Communications

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Communication Skills

Product code: A2068        

Overview:

Demonstrates employee-employee and patient-employee communication skills through role-playing scenarios. The importance of listening is stressed. Nonverbal communication, body language and speech inflection are also covered.

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Communications: Manager Relationships

Product code: M093        

Overview:

Through the use of vignettes, illustrates how the nursing manager can effectively unite diverse individuals so they may accomplish mutual goals as a team. Explores methods of adapting a variety of communication styles, providing feedback, delegating tasks, establishing authority and exercising power.

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Communications: Nurse-Patient Relationships

Product code: M092        

Overview:

Through the use of vignettes, illustrates how to promote and maintain clear communication patterns in different clinical situations.

Encourages in-depth analysis of questions posed to the viewer following each situation and provides guidelines for handling communications effectively.

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Communications: Peer Relationships

Product code: M094        

Overview:

Describes how to improve the professional's vital working relationship with co-workers and patients. Explores ways to use assertive rather than aggressive behavior, reduce defensiveness and build rapport and communicate in crisis situations. Encourages an in-depth analysis of each situation through the use of questions posed following each vignette.

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Communications: The Process

Product code: M091        

Overview:

Explores the components of effective speaking and listening skills in today's fast-paced healthcare facility. Serves as a prerequisite for other programs in the series.

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Cultural Awareness in Healthcare: An Action Plan

Product code: 78796BS    Copyright © 2014
    

OVERVIEW:
The three-part series, “Cultural Awareness in Healthcare” has been updated with new information and a more engaging look to help the nurse effectively recognize the challenges faced in providing care to a multicultural population and develop strategies to address these needs.

This program has been updated with new category and standard titles.

OBJECTIVES:
After completing this course, the learner should be able to:

•    Explain the importance of providing culturally and linguistically appropriate care
•    Describe the CLAS standards put forth by the U.S. Department of Health and Human Services
•    Describe the 3 categories within the CLAS standards: Governance, Leadership and Workforce, Communication and Language Assistance, and Engagement, Continuous Improvement and Accountability
•    Explain how to establish and implement an action plan that recognizes and enforces the CLAS standards

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Cultural Awareness in Healthcare: Understanding the Need

Product code: 78796AR    Copyright © 2014
    

Series Overview:

While America continues to become a more culturally diverse country with new immigrants arriving and those already here raising families, healthcare providers in the United States still largely come from a white, non-Hispanic background — almost 82%. Unfamiliar languages, beliefs, cultural practices, eating habits, etc., all present potential obstacles to the nurse providing care.

The three-part series, “Cultural Awareness in Healthcare” has been updated with new information and a more engaging look to help the nurse effectively recognize the challenges faced in providing care to a multicultural population and develop strategies to address these needs.

Objectives:

After completing this course, the learner should be able to:

  • Describe the importance of cultural awareness in the healthcare field.
  • Explain some of the cultural differences that exist among patient populations
  • Describe some of the major cultural awareness studies that have been completed over the past 60 years
  • Explain the components of several key models that are designed to foster cultural awareness within the healthcare system.

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Cultural Awareness in Healthcare: Your Practice

Product code: 78796CR    Copyright © 2014
    

Series Overview:

While America continues to become a more culturally diverse country with new immigrants arriving and those already here raising families, healthcare providers in the United States still largely come from a white, non-Hispanic background — almost 82%. Unfamiliar languages, beliefs, cultural practices, eating habits, etc., all present potential obstacles to the nurse providing care.

The three-part series, “Cultural Awareness in Healthcare” has been updated with new information and a more engaging look to help the nurse effectively recognize the challenges faced in providing care to a multicultural population and develop strategies to address these needs.

Objectives:

After completing this course, the learner should be able to:

  • Describe the importance of providing culturally and linguistically appropriate care.
  • Explain key, specific ways that you can take to ensure that you provide appropriate care to different ethnic groups, including people from Eastern Europe, The Middle East, Asia, and Latin America.

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From Media to Medicine

Product code: M198        

Overview:

Americans are bombarded with medical information every day from every media outlet. Often, stories on new treatments and research results seem to conflict and contradict each other, leading to patient confusion and questions. As a healthcare professional, you have to deal with these questions and concerns, and help patient's separate facts from fiction on a daily basis. This course describes the relationship between media and medicine, and will provide suggestions to help you advise patients, avoid confusion and prevent dangerous self-diagnosis and self-medication.

The material is organized around the following categories:

  • Evaluating Media Sources
  • Experimental versus Approved Treatments
  • Addressing the Patient's Concerns.

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Hazard Communication for the Medical Office

Product code: M123        

Overview:

Provides complete and consistent training for the proper use of chemicals in the medical office. Meets OSHA staff training requirements.

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It's a Private Matter: Confidentiality and Privacy in Healthcare Organizations

Product code: 72013        

Overview:

Privacy is not just a regulatory issue; it is a customer service issue as well. This video teaches seven principles for protecting the confidentiality, privacy and modesty of healthcare customers.

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No Second Chance to Make a First Impression: Effective Telephone Skills

Product code: 72011        

Overview:

The telephone is often the first place customers interact with healthcare organizations. This video explores the basic principles and skills for gracious and effective telephone use in healthcare organizations.

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Professionalism in Healthcare: Patient Interactions, Communication and Personal Development

Product code: M271B        

Series Overview:

Nurses continue to outrank other professions in Gallup's annual Honesty and Ethics Ratings of Professions since they were added to the list in 1999. What gives nurses such respect is their professionalism and dedication to their patients.

This two-part series explains why and how the nursing profession has earned the high level of esteem it is granted by our society. Through a combination of vignettes and narrative description, it demonstrates and describes the actions, attitudes, behaviors and interpersonal skills that must be appreciated and developed by new nurses to maintain and build upon the high degree of respect given to this most trusted profession.

Overview:

This program discusses ways you can exhibit professionalism while caring for patients. It focuses on improving communications with patients and colleagues and how to improve professionalism through personal development.

Objectives:

After completing this course, the learner should be able to:
  • Describe elements of teamwork including providing assistance to and cooperating with colleagues and accepting and soliciting constructive criticism
  • Define and explain the need for “cultural competence” when providing patient care
  • Describe strategies for conflict resolution
  • List five strategies for achieving professional growth and advancement

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Professionalism in Healthcare: Professional Behavior, Attitude and Attire

Product code: M271A        

Series Overview:

Nurses continue to outrank other professions in Gallup's annual Honesty and Ethics Ratings of Professions since they were added to the list in 1999. What gives nurses such respect is their professionalism and dedication to their patients.

This two-part series explains why and how the nursing profession has earned the high level of esteem it is granted by our society. Through a combination of vignettes and narrative description, it demonstrates and describes the actions, attitudes, behaviors and interpersonal skills that must be appreciated and developed by new nurses to maintain and build upon the high degree of respect given to this most trusted profession.

Overview:

This program will discuss the elements of professionalism focusing on personal behavior, attitude and professional attire and how these approaches and behaviors can ensure you are a responsible, accountable and self-directed member of the nursing profession.

Objectives:

After completing this course, the learner should be able to:

  • List characteristics of professional behavior
  • Describe the importance of maintaining confidentiality
  • Give examples of legal and professional standards of behavior
  • Describe how responses to everyday situations affect the care you give and your professional relationships
  • Describe steps to take to present a professional image

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The Challenge of Healthcare Literacy

Product code: M255R    Copyright © 2017
    

OVERVIEW:
It has become difficult for many members of the population to keep up with the recent changes to the world of healthcare. From prescriptions to medical instructions, these updates have created a level of confusion for many members of the population to where they are unable to neither understand their own healthcare needs nor make informed choices. Healthcare professionals must make every effort to provide healthcare information in a comprehensible format, without creating a sense of shame for those who struggle with healthcare literacy. Providers have to make sure that the strategies utilized are clearly understood. With a new look and feel, this program provides healthcare personnel clear techniques to utilize when facing a population with low healthcare literacy, as well as the actions to take to help all patients make informed healthcare choices.

OBJECTIVES:
After completing this course, the learner should be able to:

•    Describe the prevalence of low healthcare literacy
•    Identify some of the causes of low healthcare literacy
•    Describe patient behaviors that help to identify those with low healthcare literacy
•    Identify the components of an informed consent and techniques assisting patients make informed healthcare choices

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