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A History of Care: Nursing in America

Product code: M248        

Overview:

This upbeat program celebrates the long-neglected patriotic role of nurses in healing not just individuals, but America as a whole, in tending its wounded from the Revolutionary War through great strides in the Civil War to the present. We celebrate the coming of the Army and Navy Nurse Corps and the American Red Cross, with new generations of nurses going wherever the soldiers went, putting themselves at risk for disease, attack and capture. We also celebrate the tireless peacetime work and volunteer spirit of nurses who have contributed so much to the betterment of American healthcare.

Anesthesia Topics for the New JCAHO Survey Process

Product code: 78741        

Overview:

The Anesthesia Department is a high-risk area of any healthcare facility and the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) has issued several Sentinel Event Alerts directly targeted to increasing safety in this department.

The purpose of this program is to educate clinical staff about the elements for complying with JCAHO requirements for anesthesia.

Objectives:

After viewing this program the learner will be able to:

• Define anesthesia awareness
• Explain how to manage patients who have experience awareness
• Describe risk reduction strategies for preventing OR fires
• Describe JCAHO's Universal Protocol
• Explain the differences in the JCAHO's definitions of levels of anesthesia
• Describe the importance of anesthesia evaluations and issues related to anesthesia equipment

Chemically Dependent Nurse: Identification and Response

Product code: 78361        

Overview:

This program describes behaviors that are indicative of substance abuse in both nursing students and graduate nurses. Describes different methods of drug diversion and ways of detecting it. Discusses responses and interventions by supervisory staffs that are helpful.

Chemically Dependent Nurse: Nurse to Nurse: From Addiction to Recovery

Product code: 78363        

Overview:

This video uses interviews with nurses in recovery to provide a compelling look at the internal struggle of addiction and the challenging road to recovery. Nurses and nursing students will be able to take an insightful compassionate look at this problem.

Viewers will be able to:

• Identify reasons nurses become involved with drugs and alcohol
• Discuss the life changes that are necessary in the process of recovery
• Describe how the stigma and denial surrounding chemical dependence can perpetuate the problem

Chemically Dependent Nurse: The Nurse's Story

Product code: 78362        

Overview:

This video describes the characteristics of nurses who become chemically dependent and discusses the high cost to healthcare facilities of such addiction. Describes attitudes contributing to drug abuse and discusses the process of chemical dependency in depth, using Hutchinson's model of "trajectory toward self-annihilation". Measures to prevent substance abuse are addressed.

COMMITMENT: Patients, Professionalism and Boundaries

Product code: 78758        

Overview:

This program focuses on the second provision in the nursing code of ethics pertaining to commitment. Through scenarios and expert interviews, it addresses the primacy of patient interests and the nurse's role as a moral agent and advocate for patient. Program also explores conflict of interest issues for nurses and proper actions that can be taken when the wishes of the patient conflict with others. Video explores the importance of collaboration in the workplace and the ethical issue of proper professional boundaries for nurses.

Communication Skills

Product code: A2068        

Overview:

Demonstrates employee-employee and patient-employee communication skills through role-playing scenarios. The importance of listening is stressed. Nonverbal communication, body language and speech inflection are also covered.

Confidentiality: HIPAA Today

Product code: M204TB        Reviewed for accuracy: 2011

Overview:

Confidentiality is the foundation for trust in the patient caregiver relationship. Efforts to maintain and protect confidential information once focused solely on paper medical records. But as communication technology has made it possible to easily store and transmit enormous amounts of medical information through computerized databases, fax machines and the internet, there is an increased danger that confidential information may be revealed to inappropriate individuals.

The three-part series "Confidentiality" describes some of the practical changes that have come about in recent years to help maintain confidentiality in healthcare.

The three programs in this series are:

• Confidentiality: Maintaining Confidentiality in Your Practice
• Confidentiality: HIPAA Today
• Confidentiality: Keeping it Confidential

Objectives:

After Completing this course, you should be able to:

• Describe the Health Insurance Portability and Accountability Act (HIPAA).
• Describe various confidentiality considerations in daily practice.
• Identify ways to keep electronically stored information private.
• Describe guidelines for maintaining confidentiality with announcements and messages.
• Explain how privacy rules govern conversations with co-workers.

Confidentiality: Keeping it Confidential

Product code: M204TC        Reviewed for accuracy: 2011

Overview:

Confidentiality is the foundation for trust in the patient caregiver relationship. Efforts to maintain and protect confidential information once focused solely on paper medical records. But as communication technology has made it possible to easily store and transmit enormous amounts of medical information through computerized databases, fax machines and the internet, there is an increased danger that confidential information may be revealed to inappropriate individuals.

The three-part series "Confidentiality" describes some of the practical changes that have come about in recent years to help maintain confidentiality in healthcare.

The three programs in this series are:

• Confidentiality: Maintaining Confidentiality in Your Practice
• Confidentiality: HIPAA Today
• Confidentiality: Keeping it Confidential
  
  

Objectives:

After Completing this course, you should be able to:

• Identify different types of actions and responses that constitute breach of privacy.
• Describe some of the consequences of breach of privacy.
• Identify privacy rules in special settings.
• Describe some exceptions to the privacy laws.

Confidentiality: Legal and Ethical Concerns in Healthcare

Product code: M168        

Overview:

Program presents authoritative training on difficult subjects, ethical standards and legal duties. Patient confidentiality, right to privacy and models for handling interpersonal conflicts are discussed. Viewers will benefit from role-playing practice learning ethical responses to complex situations.

Confidentiality: Maintaining Confidentiality in Your Practice

Product code: M204TA        Reviewed for accuracy: 2011

Overview:

Confidentiality is the foundation for trust in the patient caregiver relationship. Efforts to maintain and protect confidential information once focused solely on paper medical records. But as communication technology has made it possible to easily store and transmit enormous amounts of medical information through computerized databases, fax machines and the internet, there is an increased danger that confidential information may be revealed to inappropriate individuals.

The three-part series "Confidentiality" describes some of the practical changes that have come about in recent years to help maintain confidentiality in healthcare.

The three programs in this series are:

• Confidentiality: Maintaining Confidentiality in Your Practice
• Confidentiality: HIPAA Today
• Confidentiality: Keeping it Confidential
  
  

Objectives:

After Completing this course, you should be able to:

• Describe the Health Insurance Portability and Accountability Act (HIPAA).
• Describe various confidentiality considerations in daily practice.
• Identify ways to keep electronically stored information private.
• Describe guidelines for maintaining confidentiality with announcements and messages.
• Explain how privacy rules govern conversations with co-workers.

Conflict Management

Product code: A2167        

Overview:

Explores tensions and problems that occur in the fast-paced hospital environment and tells how to handle this constructively. Reviews some of the issues that cause conflict in hospitals (general policy, division of power) and possible destructive reactions. Shows three effective ways of dealing with tensions and problems. Shows dramatized hospital scenes that illustrate the various creative techniques in conflict management.

Cultural Assessment

Product code: A2309        

Overview:

This program presents a brief overview of current perspectives on ethnic/cultural assessment. Its purpose is to increase the nurse's awareness and understanding of cultural behaviors and to effectively integrate ethnic considerations into the nursing process.

Effective Supervisor Skills

Product code: A2238        

Overview:

Identifies the five areas of a manager's responsibilities which will help the supervisor better deal with your employees and turn them into valuable assets: setting goals, delivering praise, reprimanding, delegating and over supervising.

Emergency Management Planning

Product code: M244        Reviewed for accuracy: 2011

Overview:

Mass casualty emergencies can happen at any time, anywhere in the country. They can take many forms, from natural disasters such as hurricane and floods, to man-made disasters such as terrorist attacks. These emergencies affect entire communities and they can give rise to a surge of victims needing assistance that can overwhelm the capacities of first responders (police, fire, EMS) and hospital first receivers.

This program will address steps that the JCAHO has mandated for all hospitals to address emergency management planning.

Objectives:

After completing this course, the learner should be able to:

Describe the major steps the JCAHO has mandated for emergency Planning.
• Describe the major types of mass casualty events.
• Describe the importance of Emergency Drills
• List the areas of a hospital that must have emergency power backup.

Empowerment

Product code: 78554        

Overview:

Describes and explains, for all nurses, staff, and hospital administration, how an empowered environment can work toward the benefit of the entire hospital. Part 1 takes the viewer inside two hospitals where empowerment is practiced; one through a shared governance structure and the other through its philosophy and various committees. Discusses the important organizational elements needed to create an empowered environment. Part 2 shows how nurse empowerment results in better employee satisfaction, customer satisfaction, customer service and cost effectiveness. All levels and disciplines in the hospital are shown discussing why empowerment and shared governance are important to and can benefit a hospital's employees and patients.

Essentials of IV Therapy: Access and Medication Administration

Product code: 78779        

Overview:

This program demonstrates the use of a variety of equipment used to administer fluids and medication to patients. This includes the use of secondary lines, mini-infusers, converting a standard IV to a saline lock and techniques for bolus administration of IV medication.

Objectives:

After completing this program, the learner should be able to:

• Describe precautions to take when handling IV equipment
• Explain the purpose and use of "piggyback lines"
• Describe the use of a mini-infuser pump
• Explain the purpose and use of a saline lock
• Describe the safe administration of a bolus of medication or an IV push

Essentials of IV Therapy: Equipment Preparation and Patient Assessment

Product code: 78778        

Overview:

This program provides an introduction to the basic equipment and processes used for intravenous therapy. This includes discussion and demonstrations of calculations used for dimensional analysis and drop rate and a step-by-step process for performing a patient assessment at bedside.

Objectives:

After completing this program, the learner should be able to:

• Identify and describe primary tubing parts
• Describe the process for preparing IV tubing and solution containers
• Explain the principles of aseptic technique shen handling and preparing IV equipment
• Describe the process and importance of labeling IV solutions and tubing
• Explain how to calculate flow rates in drops per minute and milliliters per hour
• Describe the process for adding medications to IV solution containers
• Describe the steps for performing a bedside assessment of a patient with an IV

Essentials of IV Therapy: Preventing Complications and Discontinuing the IV

Product code: 78780        

Overview:

This program describes common complications of IV therapy and demonstrates appropriate nursing interventions. In addition, changing the gown of a patient with an IV line is demonstrated, as is the process for discontinuing IV therapy.

Objectives:

After completing this program, the learner should be able to:

• Describe the process for changing the gown of a patient with an IV line
• Define and describe infiltration, phlebitis, thrombophlebitis and hematoma
• Explain nursing interventions to take for alteration in flow rate and air in IV tubing
• Describe the process for discontinuing IV therapy

Evacuation: Taking Action

Product code: 78755        

Overview:

In the event of a natural or unnatural disaster, part of an emergency response preparedness plan may include an emergency evacuation. This 16 minute program will review what lifts and carries may be used in the event of such an emergency.

Topics include the following:

• Rear Approach Assist
• The Human Chain
• Two Person Swing Carry
• Side by Side Assist
• Four Person Lift

HIPAA: Privacy and Security in Depth for Healthcare Providers

Product code: 78754        

Overview:

As we transition from a paper-based administrative system to an electronic information environment, the American healthcare system is undergoing a dramatic transformation. HIPAA: Privacy & Security in Depth covers the Privacy and Security Rules of the Health Insurance Portability & accountability Act of 1996. The "teeth" of the HIPAA law are five administrative Simplification Provisions: Electronic Transfers, Unique Identifiers, Code Sets, Privacy and Security. Privacy and Security are the most controversial and complex provisions of the multifaceted HIPAA law. The Privacy Rules govern how medical information is protected, what medical information a patient can access and how it must be obtained. The Security Rules govern how the information is stored and secured. The program explains how Protected Health Information (PHI) is transmitted and stored. The viewer will gain an understanding of how the Privacy and Security provisions fit together to create a secure healthcare system where information is exchanged more efficiently than ever before. The program is helpful to healthcare providers, business associates, the public and lawyers.

Human Resources: Competence Assessment Process

Product code: 78764        

Overview:

A comprehensive video demonstrating must know elements regarding the JCAHO survey process under the JCAHO's Shared Visions - New Pathways Program for conducting the Competence Assessment Process Session. A Competence Assessment Process Session replaces the prior Human Resources Interview conducted during the previous accreditation survey. The Competence Assessment Process Session is where the JCAHO conducts their primary evaluation of how your organization determines the qualifications for and competence of, your staff. Because there is no longer a Human Resources Interview, The Competence Assessment Process Session is the venue where multiple human resource issues are explored and standards are validated.

This video and accompanying workbook outline how and why the JCAHO holds the Competence Assessment Process Session and shows your staff how to represent their organization's competence assessment practices during this process.

Objectives:

Your staff will learn:

• Why the Competence Assessment Process Session is performed
• How the Competence Assessment Process Session is conducted
• Methods used by the surveyor to determine how well our organization conducts its competence assessment processes
• What will occur during the Competence Assessment Process Session
• How best to prepare for the Competence Assessment Process Session
• How best to participate in the Competence Assessment Process Session

Interview Tools for Nursing Leaders

Product code: 78766        

Overview:

The Interview Tools for Nursing Leaders video and workbook will assist you and your staff in understanding the types of questions that will most likely be asked during the accreditation process and how to best respond to interview questions from surveyors.

This video will help the nursing leaders in your organization understand:

• What types of questions will be asked by the surveyors?
• How the interview participants are expected to respond.
• How best to prepare for the JCAHO accreditation process.
• How best to "showcase" your organization's compliance activities.
  
  

A few of the potential question categories that may be asked of the nursing leaders in your organization include:

• Orientation of new nursing staff and registry staff
• Competency of staff
• Staffing patterns and plans
• Nursing leadership structure and lines of authority
• Management of nursing students, if applicable
• Budgetary process
• Plan of patient care
• Nursing conflicts with the medical staff
• Department supervisors/managers responsibilities
• Use of standards of practice and/or clinical guidelines
• Ongoing education and training of nursing staff
• Nursing staff conflicts of care or ethical dilemmas
• Restraints
• National Patient Safety Goals
• Patient advocacy
• Sentinel Events
• Performance improvement activities and much more.
  
  

Use the CMS Validation Survey video and workbook to help your organization stay in a constant state of readiness.

INTRODUCTION: Concepts, Values and Decision Making

Product code: 78756        

Overview:

Ethics are at the core of professional nursing practice. This program provides a solid introduction to the fundamental ethical terms and concepts that students and nurses need to know. Through scenarios and expert interviews, it clearly defines justice, fidelity, autonomy, moral distress and other important concepts in ethical practice. Video also explores the vital role that personal values play in ethical situations and how to best understand and address value conflicts. Program discusses the importance of nurse self-regard and some of the key steps to sound ethical decision making.

Medical Equipment Management: Staff Education and Training

Product code: 78767        

Overview:

A comprehensive video demonstrating must know elements for operating and maintaining medical equipment in the healthcare environment and successful compliance with regulatory body requirements for medical equipment management.

Your staff will learn:

• JCAHO requirements of a medical equipment management plan
• Definition of medical equipment
• Regulatory requirements for equipment users
• Regulatory requirements for equipment maintainers
• Requirements for equipment selection and acquisition
• Establishment of risk criteria for identifying, evaluating and taking inventory of equipment
• Different types of acceptable medical equipment maintenance programs
• Regulatory requirements for medical equipment and device failure identification, investigation, management and reporting
• Educational requirements for staff related to medical equipment use and maintenance
• What staff must do in emergency instances related to medical equipment
• How best to demonstrate compliance with the JCAHO medical equipment management requirements
• Types of medical equipment management related information that will be requested and examined during your next JCAHO accreditation survey
  
  

This comprehensive video includes the JCAHO standards related to medical equipment management, actually providing the viewer with methods to meet JCAHO compliance requirements. Staff will be shown exactly what is expected of those individuals that utilize medical equipment on the patient population. The Medical Equipment Management Video and Workbook can be used to train and educate staff and doubles as a terrific tool for continued education and annual updating. Included in the Medical Equipment Management: Staff Education and Training video and accompanying workbook:

• Discussion of what is actually considered "medical equipment" according to the FDA and the JCAHO
• Staff education, training and competency requirements related to medical equipment
• Use of specialty equipment and how this impacts staff
• Requirements of the Safe Medical Devices Act
• Responsibilities of patient care providers in reporting of malfunctioning equipment and/or equipment that has failed
• Discussion of the JCAHO Medical Equipment Management Standards
• A comprehensive description of what your facility must do to achieve compliance with these standards
• Documentation requirements
• Surveyor interview with staff
  
  

Witness the actual surveyor discussion with the Product Safety Officer and see for yourself exactly what types of equipment related questions will be asked at time of accreditation survey. Find out what type of documents the surveyor will want to see related to medical equipment management. Learn what surveyors expect for compliance in improving your organization's medical equipment management performance and reducing equipment safety risk to patients and staff. Comes with a workbook that provide supplemental equipment management information, education and useful tools to help you meet compliance.

Nursing Leadership: Applying Coaching Concepts to Nursing Management

Product code: 78593        

Overview:

This five-part course looks at the issues facing nurse managers. What are the functions of coaching and how can it contribute to staff development? What issues should a nurse manager keep in mind when selecting personnel or conducting performance evaluations? This series answers each of these questions with useful guidelines and appropriate examples.

Nursing Leadership: Applying Coaching Concepts to Nursing Practice

Product code: 78595        

Overview:

This five-part course looks at the issues facing nurse managers. What are the functions of coaching and how can it contribute to staff development? What issues should a nurse manager keep in mind when selecting personnel or conducting performance evaluations? This series answers each of these questions with useful guidelines and appropriate examples.

Nursing Leadership: Conflict Resolution Equals Staff Retention

Product code: 78591        

Overview:

This five-part course looks at the issues facing nurse managers. What are the functions of coaching and how can it contribute to staff development? What issues should a nurse manager keep in mind when selecting personnel or conducting performance evaluations? This series answers each of these questions with useful guidelines and appropriate examples.

Nursing Leadership: Effective Delegation

Product code: 78592        

Overview:

This five-part course looks at the issues facing nurse managers. What are the functions of coaching and how can it contribute to staff development? What issues should a nurse manager keep in mind when selecting personnel or conducting performance evaluations? This series answers each of these questions with useful guidelines and appropriate examples.

Nursing Leadership: Selection of Personnel

Product code: 78594        

Overview:

This five-part course looks at the issues facing nurse managers. What are the functions of coaching and how can it contribute to staff development? What issues should a nurse manager keep in mind when selecting personnel or conducting performance evaluations? This series answers each of these questions with useful guidelines and appropriate examples.

Planning for Data Collection

Product code: 72005        

Overview:

Viewers learn the components of a data collection plan. This video presents eight basic questions, that when answered, lead to a plan to ensure data is collected in an efficient and effective manner.

Problem Solving and Conflict Resolution

Product code: A2165        

Overview:

Using realistic, healthcare-based examples, program shows how conflicts can be resolved and how, if managed correctly, conflicts can lead to new options. The advantages of "win-win" resolutions, along with methods of achieving them, are shown.

PROTECTION: Privacy, Safety and Standards

Product code: 78759        

Overview:

This program focuses on the third provision in the nursing code of ethics pertaining to protection. Through scenarios and expert interviews, it addresses the importance of patient privacy and confidentiality, while highlighting the key mandate of HIPAA. Video explores the various ways the nurses can successfully advocate for their patients, including those who might participate in research. Program also covers the importance of standards and review mechanisms and the role of an ethics committee. The challenging issue of identifying and acting on questionable and impaired practice is also covered.

RESPECT: Dignity, Autonomy and Relationships

Product code: 78757        

Overview:

This program focuses on the first provision in the nursing code of ethics pertaining to respect. Through scenarios and expert interviews, it explores practical ways that nurses can show respect for human dignity and the importance of relationships to patients. Program discusses a patient's right to self-determination, the important factors of diversity and end of life issues. It clearly describes the nurse's role in supporting patient autonomy, informed consent and the practice of extending respect beyond patients to one's colleagues as well.

Team Training: Basic Principles for Staff Education

Product code: 78740        

Overview:

Providing safe and effective healthcare that maximizes positive patient outcomes requires a coordinated effort from all members of a patient's healthcare team. The importance of this has been recognized by the Joint Commission on Accreditation of Healthcare Organizations (JCAHO) which calls for team training under the "Management of Human Resources" chapter of its standards.

The purpose of this program is to educate clinical staff about the basic elements of a healthcare team dynamic.

Objectives:

After viewing this program the learner will have a better understanding of:

• Team building
• Team types
• Team components
• Team processes
• Team function

The Art of Leadership

Product code: A2252        

Overview:

This program describes the components of effective leadership and presents hospital managers with strategies for developing and improving their leadership abilities.

Time Management Skills

Product code: A2239        

Overview:

Teach your team effective time management skills. This program explains how to budget and manage time wisely. The causes and effects of poor time management are explained. Viewers will learn how to take control of their time by using the total management planning concept. Methods of setting priorities and how to minimize poor time management are discussed.

Transcultural Nursing

Product code: 78271        

Overview:

Features nurses meeting the challenges of providing care to a culturally-diverse patient population. Introduces basic concepts of transcultural nursing and how this new nursing practice will be used.

Understanding the Infection Control System Tracer

Product code: 78743        

Overview:

A comprehensive program that takes the viewer through an actual Infection Control System Tracer. Each component of the Infection Control System Tracer, the Group Discussion and the Physical Tracer Activity are demonstrated for the viewer and outlined in detail.

Your staff will find out what is covered during the Infection Control System Tracer, how the tracer is conducted and how best to prepare for optimal success.

Objectives:

Your staff will learn:

• The JCAHO'S focus during the Infection Control System Tracer
• The JCAHO'S purpose for conducting the Infection Control System Tracer
• Key discussion topics addressed during the Group Discussion component of the Infection Control System Tracer
• Key infection control scenarios commonly evaluated by the surveyor during the Infection Control physical tracer
• Where the Infection Control System Tracer is typically held
• Who from the organization is recommended to participate in the Infection Control System Tracer

Understanding the Medication System Tracer

Product code: 78742R        

Overview:

This all new comprehensive video and accompanying workbook outlines how and why the JCAHO holds the Medication System Tracer and shows your staff how to best represent your organization's medication management practices during the survey process.

Objectives:

Your staff will learn:

• Why the Medication System Tracer is performed
• How the Medication System Tracer is conducted
• Components of the Medication System Tracer
• What will occur during the Medication System Tracer
• How best to prepare for the Medication System Tracer
• How best to participate in the Medication System Tracer.
  
  

You will be taken through an actual Medication System Tracer and will be instructed on its two major components:

• The Group Discusstion
• The Physical Tracer Activity
  
  

To increase staff awareness and understanding of the accreditation process, the program will also provide an overview of the following JCAHO processes and their importance related to the Medication System Tracer:

• Periodic Performance Review
• Resultant Plan of Corrective Action
• Priority Focus Process
• Priority Focus Areas
  
  

The program also reviews in detail the JCAHO's medication management processes which contain the associated standards upon which your organization will be evaluated for accreditation.