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Medical Assistant

Click the BUY button to purchase the program. Click PREVIEW VIDEO to view an online streaming video preview of the first section of the program where available.
 

Cultural Awareness for Medical Assistants Part 1: Understanding the Need

Product code: MA107A    Copyright © 2014
    

Series Overview:

America is a culturally diverse country with new immigrants arriving daily and those already here raising families. Unfamiliar languages, beliefs, cultural practices, eating habits, etc., can all present potential obstacles to the medical assistant providing care.

The three-part series, “Cultural Awareness for Medical Assistants” provides medical assistants with an understanding of the challenges of providing care to a culturally diverse patient population, and describes strategies to address these needs.

Objectives:

After completing this course, you should be able to:
  • Describe the importance of cultural awareness in the healthcare field.
  • Explain some of the cultural differences that exist among patient populations
  • Describe some of the major cultural awareness studies that have been completed over the past 60 years
  • Explain the components of several key models that are designed to foster cultural awareness within the ealthcare system.

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Cultural Awareness for Medical Assistants Part 2: An Action Plan

Product code: MA107B    Copyright © 2014
    

Series Overview:

America is a culturally diverse country with new immigrants arriving daily and those already here raising families. Unfamiliar languages, beliefs, cultural practices, eating habits, etc., can all present potential obstacles to the medical assistant providing care.

The three-part series, “Cultural Awareness for Medical Assistants” provides medical assistants with an understanding of the challenges of providing care to a culturally diverse patient population, and describes strategies to address these needs.

Objectives:

After completing this course, you should be able to:
  • Explain the importance of providing culturally and linguistically appropriate care.
  • Describe the CLAS standards put forth by the U.S. Department of Health and Human Services.
  • Describe the 3 categories within the CLAS standards: Culturally Aware Care, Language Access, and Organizational Support.
  • Explain how to establish and implement an action plan that recognizes and enforces the CLAS standards

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Cultural Awareness for Medical Assistants Part 3: Your Practice

Product code: MA107C    Copyright © 2014
    

Series Overview:

America is a culturally diverse country with new immigrants arriving daily and those already here raising families. Unfamiliar languages, beliefs, cultural practices, eating habits, etc., can all present potential obstacles to the medical assistant providing care.

The three-part series, “Cultural Awareness for Medical Assistants” provides medical assistants with an understanding of the challenges of providing care to a culturally diverse patient population, and describes strategies to address these needs.

Objectives:

After completing this course, you should be able to:
  • Describe the importance of providing culturally and linguistically appropriate care.
  • Explain key, specific ways that you can take to ensure that you provide appropriate care to different ethnic groups, including people from Eastern Europe, The Middle East, Asia, and Latin America.

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Documentation for Medical Assistants: Part 1 The Documentation Process

Product code: MA106A    Copyright © 2013
    

Series Overview:

Accurate and timely documentation is one of the key responsibilities of medical assistants. They are in contact with people of all ages, backgrounds, and health conditions while providing care. Whether electronically or in print, the recording of a patient's condition, treatment and response to treatment, provides the crucial information needed by each members of the patient’s healthcare team, and is the legal record of the care provided.

This two-part series provides medical assistants with an understanding of the importance of accurate and objective charting in order to assist the patient's continuing care and of the legal and administrative considerations related to healthcare documentation.

Overview:

This program describes commonly used approaches to documentation, a review of the basic data to record in patient records and practice guidelines to follow that protect patient privacy.

Objectives:

After watching this program viewers should be able to:
  • Describe the functions of medical records
  • List the most common types of documenting mistakes and sources of inaccuracy
  • Explain how to document both objective and subjective information
  • Describe the SBAR approach to communicating patient information

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Documentation for Medical Assistants: Part 2 Legal and Administrative Considerations

Product code: MA106B    Copyright © 2013
    

Series Overview:

Accurate and timely documentation is one of the key responsibilities of medical assistants. They are in contact with people of all ages, backgrounds, and health conditions while providing care. Whether electronically or in print, the recording of a patient's condition, treatment and response to treatment, provides the crucial information needed by each members of the patient’s healthcare team, and is the legal record of the care provided.

This two-part series provides medical assistants with an understanding of the importance of accurate and objective charting in order to assist the patient's continuing care and of the legal and administrative considerations related to healthcare documentation.

Overview:

This program will examine some of these legal and administrative functions of documentation, including complying with the federal patient privacy requirements found in HIPAA.

Objectives:

After watching this program viewers should be able to:
  • Describe strategies that can be used to prevent errors in documentation
  • Describe expectations regarding client information
  • List information that medical assistants are mandated to report
  • Explain HIPAA’s general rule rule about sharing client information
  • Describe strategies that can be used to ensure information is kept confidential

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HIPAA for Medical Assistants: An Overview

Product code: MA100A    Copyright © 2013
    

Series Overview:

The Health Insurance Portability and Accountability Act (HIPAA) of 1996 was the beginning step of a complex but important reform of the American healthcare system and has led to a number of practice changes in all areas of health care — from the O.R. to the private practice waiting room. This three-part series “HIPAA for Medical Assistants” provides an overview of HIPAA regulations for medical assistants.

Overview:

The goal of this program is to define HIPAA and provide an overview of its guidelines and requirements. The program provides information to help healthcare workers comply with HIPAA reforms and requirements.

Objectives:

After completing this course, the learner should be able to:
  • Describe the overall purpose and goals of the Health Insurance Portability and Accountability Act
  • Explain the role of the HIPAA Advisory Team, as well as the role of the individual healthcare worker in ensuring compliance with HIPAA reforms
  • Describe healthcare access, portability and reliability
  • Describe the five rules of administrative simplification

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HIPAA for Medical Assistants: The Privacy Rule

Product code: MA100B    Copyright © 2013
    

Series Overview:

The Health Insurance Portability and Accountability Act (HIPAA) of 1996 was the beginning step of a complex but important reform of the American healthcare system and has led to a number of practice changes in all areas of health care — from the O.R. to the private practice waiting room. This three-part series “HIPAA for Medical Assistants” provides an overview of HIPAA regulations for medical assistants.

Overview:

The goal of this program is to define HIPAA and provide a detailed overview of the Privacy Rule and its implications for healthcare workers.

Objectives:

After completing this course, the learner should be able to:
  • Describe the Privacy Rule that exists within the Health Insurance Portability and Accountability Act
  • Describe the rule that requires that patients be give written notice of an institution’s privacy rules and practices
  • Explain patient’s rights regarding the privacy of their medical and personal information
  • Describe of key exceptions to the Privacy Rule
  • Describe the most common violations of the Privacy Rule and the consequences for healthcare workers.

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HIPAA for Medical Assistants: The Security Rule

Product code: MA100C    Copyright © 2013
    

Series Overview:

The Health Insurance Portability and Accountability Act (HIPAA) of 1996 was the beginning step of a complex but important reform of the American healthcare system and has led to a number of practice changes in all areas of health care — from the O.R. to the private practice waiting room. This three-part series “HIPAA for Medical Assistants” provides an overview of HIPAA regulations for medical assistants.

Overview:

This course provides a detailed overview of the Security Rule and its implications for healthcare workers. This course provides guidance on how to maintain administrative, physical and technical safeguards when you are dealing with private patient information in any format.

Objectives:

After completing this course, the learner should be able to:
  • Describe the overall purpose and goals of the Health Insurance Portability and Accountability Act
  • Explain the difference between administrative, physical and technical safeguards
  • Explain the role of the privacy officer in a healthcare institution
  • Describe the various actions and precautions to take to ensure security of patient information in an electronic format

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Infection Control for the Medical Assistant: Part 1: Principles of Infection Control

Product code: MA105A    Copyright © 2013
    

OVERVIEW:

The importance of infection control has increased in recent decades due to diseases such as AIDS, hepatitis B and hepatitis C, and diseases caused by drug-resistant pathogens. This program focuses on the basic principles of infection control.

Objectives:

After watching this program viewers should be able to:
  • Describe each link in the Chain of Infection
  • Identify the single most effective procedure for preventing the spread of infection
  • Name the infection prevention strategy developed by the CDC and required to be used by OSHA

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Infection Control for the Medical Assistant: Part 2: Preventing Bloodborne Pathogen

Product code: MA105B    Copyright © 2013
    

Overview:

Bloodborne pathogens are disease-causing germs such as viruses and bacteria carried in the blood that can cause diseases like AIDS and hepatitis B. This program describes common bloodborne pathogens medical assistants should be concerned about, OSHA’s Bloodborne Pathogens rule, and how to be protected using personal protective equipment (PPE).

Objectives:

After watching this program viewers should be able to:
  • Name common bloodborne pathogens
  • Identify body fluids that can carry bloodborne pathogens
  • Explain the important safety strategies found in both Universal Precautions and Standard Precautions
  • Describe the use of PPE to prevent the spread of infections
  • Describe ways to prevent being stuck by needles and sharp objects
  • Describe what to do in case of being exposed to blood or infectious material

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Infection Control for the Medical Assistant: Part 3: Tuberculosis Prevention

Product code: MA105C    Copyright © 2013
    

Overview:

Tuberculosis remains a widespread disease in much of the world with estimates that as much as one-third of the world's population carry the bacteria that causes TB. There are many challenges in the fight to control TB, including drug-resistant forms of the disease and the fact that many people in the U.S. remain unaware of the increasing number of infections. This program will describe TB occurrence rates, explain the different types of TB, and describe the CDC's three levels of TB infection control.

Objectives:

After watching this program viewers should be able to:
  • Identify groups with a high rate of TB infection
  • Explain the difference between latent TB infection and TB disease
  • Describe TB symptoms
  • Define multidrug-resistant TB and explain how it develops
  • Describe steps that should be taken to prevent the spread of TB

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Measuring Vital Signs for Medical Assistants Part 1: Temperature, Pulse, Respiration

Product code: MA101A    Copyright © 2013
    

Series Overview:

Measuring vital signs is one of the fundamental clinical skill that every medical assistant needs to master to provide competent patient care. The measurement of vital signs - including temperature, pulse, respiration, blood pressure and an assessment of pain - is performed routinely in every healthcare setting. Evaluations of these findings through comparison with previous measurements and established normal ranges can indicate important changes in physical and/or emotional conditions of patients.

Medcom's two-part Measuring Vital Signs series is tailored to the needs of medical assistant in a variety of healthcare settings to provide a fresh look at mastering these basic skills. The series explains the clinical significance of measuring these health indicators and demonstrates the correct techniques for:

  • Measuring temperature
  • Measuring pulse rate
  • Measuring respiration rate
  • Measuring blood pressure
  • Making a pain assessment

Overview:

This first of two programs on measuring vital signs demonstrates and describes the techniques used to accurately measure temperature, pulse and respiration in a patient. Measurement of temperature is demonstrated using a variety of thermometers emphasizing the use of electronic, aural (tympanic), and temporal thermometers. Techniques and sites used for measuring the pulse are shown and assessment of the rate, depth, rhythm and quality of respiration is demonstrated.

Objectives:

After completing this course, the learner should be able to:
  • Identify the indications for measuring temperature
  • Demonstrate techniques for measuring oral, axillary, and rectal temperature
  • Define pulse
  • Locate five sites on the body to palpate the pulse
  • Demonstrate assessment of both radial and apical pulse
  • Demonstrate assessment of respiration

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Measuring Vital Signs for Medical Assistants Part 2: Blood Pressure, Pain

Product code: MA101B    Copyright © 2013
    

Series Overview:

Measuring vital signs is one of the fundamental clinical skill that every medical assistant needs to master to provide competent patient care. The measurement of vital signs - including temperature, pulse, respiration, blood pressure and an assessment of pain - is performed routinely in every healthcare setting. Evaluations of these findings through comparison with previous measurements and established normal ranges can indicate important changes in physical and/or emotional conditions of patients.

Medcom's two-part Measuring Vital Signs series is tailored to the needs of medical assistant in a variety of healthcare settings to provide a fresh look at mastering these basic skills. The series explains the clinical significance of measuring these health indicators and demonstrates the correct techniques for:

  • Measuring temperature
  • Measuring pulse rate
  • Measuring respiration rate
  • Measuring blood pressure
  • Making a pain assessment

Overview:

This second of two programs on measuring vital signs demonstrates and describes the techniques used to accurately measure blood pressure and assess pain.

Objectives:

After completing this course, the learner should be able to:
  • Explain the difference between systolic and diastolic blood pressure
  • Define the blood pressure ranges for each of the four blood pressure classifications
  • Demonstrate the steps in measuring blood pressure at the brachial artery
  • Identify 5 characteristics of pain
  • Identify tools used to assess pain

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Measuring Weight and Height for Medical Assistants

Product code: MA103    Copyright © 2013
    

Overview:

A person’s weight is an important indicator of general health and nutrition. Individuals are to be weighed as part of taking the vital signs at each visit. Although measurement of body weight and height may seem routine, accuracy is very important because medical and nursing decisions may be based on these measurements.

This program will demonstrate measuring weight with different types of scales, measuring height on a person either standing or lying down and obtaining a waist measurement.

Objectives:

After watching this program viewers should be able to measure weight using:
  • The Standing Scale
  • The Chair Scale
  • The Wheelchair Scale
  • And measure a person’s height

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Preventing Needlestick Injuries for Medical Assistants

Product code: MA102    Copyright © 2013
    

Overview:

Because needlestick injuries are the most common way for healthcare workers to acquire bloodborne infections — such as HIV, hepatitis C and hepatitis B — knowing how to protect against needlestick injuries is crucial for medical assistants working with needles and other sharps in the healthcare environment.

This course is designed to raise awareness about the importance of preventing needlestick injuries. It provides an overview of government regulations, a detailed look at safety devices and techniques and guidance for preventing a needlestick injury.

Objectives:

After completing this course, the learner should be able to:
  • Identify viruses and other infections that can be spread through needlestick injuries
  • Describe efforts that have been made to prevent needlestick injuries and increase safety for medical assistants and other healthcare workers
  • Identify the criteria that safer needle devices should meet
  • Identify the various types of safer needle devices and how they are used
  • Describe the measures that must be taken to prevent needlestick injuries

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Professionalism for Medical Assistants

Product code: MA104    Copyright © 2013
    

Overview:

Medical assistants are healthcare professionals, and therefore should act in ways that show respect for themselves, others and their profession. This program discusses ways the medical assistant can exhibit professionalism while caring for patients. It focuses on improving communications with patients and colleagues, and how to improve professionalism through personal development.

Objectives:

After watching this program viewers should be able to:
  • Describe professional looking grooming and attire
  • Describe elements of professional conduct
  • Identify professional organizations for medical assistants
  • Describe strategies for overcoming obstructions to professional conduct

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