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Human Resources: Competence Assessment Process DVD with 1 workbook

Product code: 78764        

A comprehensive video demonstrating must know elements regarding the JCSHO survey process under the JCAHO's Shared Visions - New Pathways Program for conducting the Competence Assessment Process SessionA Competence Assessment Process Session replaces the prior Human Resources Interview conducted during the previous accreditation survey. The Competense Assessment Process Session is where the JCAHO conducts their primary evaluation of how your organization determines the qualifications for, and competence of, your staff. Because there is no longer a Human Resources Interview, The Competence Assessment Process Session is the venue where multiple human resource issues are explored and standards are validated.This video and accompanying workbook outline how and why the JCAHO holds theCompetence Assessment Process Session and shows your staff how to represent their organization's competence assessment practices during this process.Your staff will learn: . Why the Competence Assessment Process Session is performed . How the Competence Assessment Process Session is Conducted . Methods used by the surveyor to determine how well our organization conducts its competence assessment processes . What will occur during the Competence Assessment Process Session . How best to prepare for the Competence Assessment Process session . How best to participate in the Competence Assessment Process Session

Making a Difference: Roles for Support Services in Customer Satisfaction

Product code: 72012        

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Resolving Nurse-Physician Conflicts

Product code: A2168        

Overview:

The program explores strategies to resolve conflict, prevent its recurrence, and maintain a positive nurse/physician relationship. Techniques that make a professional environment less stressful are also discussed.

Stress - Unwinding the Spring: Stress and Illness

Product code: A2172        

Overview:

The link between stress and illness is explored. Doctors explain how asthma, peptic ulcers, and cardiovascular disease can be aggravated by stress.

Teamwork: Service with a Smile

Product code: 78736        

Overview:

Through a combination of narration plus scenarios, this customer service program will provide to all healthcare employees the importance that each department plays in maintaining quality service. As a reminder to our commitment to provide the finest care possible, this program will show how quality of service goes hand in hand with working together as a team. Topics include:

• Telephone courtesy Coping with angry customers
• Communication and listening skills
• How to keep customers coming back

The Art of Hiring Package

Product code: HR100        

Overview:

The Art of Hiring defines optimum hiring processes and increases legal defensibility through consistent training. This package provides comprehensive information in a condensed format, saving training time and focusing on practical techniques. The program is produced under the assistance and guidance of Rita Bailey, Director Southwest Airlines University for People.

Topics include:

• Indentifying candidate knowledge, skills and abilities
• Fairness in hiring
• Developing interview questions
• Opening and closing an interview
• Asking open-ended follow-up questions
• Selection process.

  Ideal for group instruction, this video-based system is modularized and can be presented in a six hour session or up to four days. You select the material to be covered. Includes material for the leader and five students.

  Package includes:

  • The Art of Hiring Video
  • Leader's Guide
  • Five Participant Workbooks
  • The Art of Recruiting Booklet
  • Prescreening: How to Read a Resume Booklet
  • Fairness is Hiring Booklet
  • When an Interview is Not Enough Booklet.