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Guest Relations

Click the BUY button to purchase the program. Click PREVIEW VIDEO to view an online streaming video preview of the first section of the program where available.
 

Guest Relations and Beyond: Creating Departmental Service Excellence

Product code: A2398        

Overview:

Quality service requires coordination and cooperation among members of every department and a realization that the common focus is the patient. This program helps managers promote quality service in their departments.

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Guest Relations and Beyond: Managing the Moment of Truth

Product code: A2397        

Overview:

"The moment of truth" is when a customer forms an impression of the quality of service within an organization. This program explores how to create excellence through service.

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