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CommunicationsClick the BUY button to purchase the program. Click PREVIEW VIDEO to view an online streaming video preview of the first section of the program where available.
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Communication Skills
Product code: A2068
Overview:
Demonstrates employee-employee and patient-employee communication skills through role-playing scenarios. The importance of listening is stressed. Nonverbal communication, body language and speech inflection are also covered.
Communications: Manager Relationships
Product code: M093 Reviewed for accuracy: 2011
Overview:
Through the use of vignettes, illustrates how the nursing manager can effectively unite diverse individuals so they may accomplish mutual goals as a team. Explores methods of adapting a variety of communication styles, providing feedback, delegating tasks, establishing authority and exercising power.
Communications: Nurse-Patient Relationships
Product code: M092 Reviewed for accuracy: 2011
Overview:
Through the use of vignettes, illustrates how to promote and maintain clear communication patterns in different clinical situations.
Encourages in-depth analysis of questions posed to the viewer following each situation and provides guidelines for handling communications effectively.
Communications: Peer Relationships
Product code: M094 Reviewed for accuracy: 2011
Overview:
Describes how to improve the professional's vital working relationship with co-workers and patients. Explores ways to use assertive rather than aggressive behavior, reduce defensiveness and build rapport and communicate in crisis situations. Encourages an in-depth analysis of each situation through the use of questions posed following each vignette.
Communications: The Process
Product code: M091 Reviewed for accuracy: 2011
Overview:
Explores the components of effective speaking and listening skills in today's fast-paced healthcare facility. Serves as a prerequisite for other programs in the series.
Cultural Awareness In Healthcare: An Action Plan
Product code: 78796B
Overview for Entire Series:
America is a culturally diverse country and becoming more diverse all the time as new immigrants arrive and those already here raise families. Nurses are faced with unfamiliar languages, beliefs, cultural practices, eating habits, etc., that can present potential obstacles to providing care.The three-part series, "Cultural Awareness in Healthcare" is designed to help the nurse effectively recognize the challenges faced in providing care to a multicultural population, and develop strategies to address these needs.
Course Objectives:
Cultural Awareness in Healthcare: An Action Plan
- Explain the importance of providing culturally and linguistically appropriate care.
- Describe the CLAS standards put forth by the U.S. Department of Health and Human Services.
- Describe the 3 categories within the CLAS standards: Culturally Aware Care, Language Access, and Organizational Support.
- Explain how to establish and implement an action plan that recognizes and enforces the CLAS standards.
Cultural Awareness In Healthcare: Understanding the Need
Product code: 78796A
Overview for Entire Series:
America is a culturally diverse country and becoming more diverse all the time as new immigrants arrive and those already here raise families. Nurses are faced with unfamiliar languages, beliefs, cultural practices, eating habits, etc., that can present potential obstacles to providing care.The three-part series, "Cultural Awareness in Healthcare" is designed to help the nurse effectively recognize the challenges faced in providing care to a multicultural population, and develop strategies to address these needs.
Course Objectives:
Cultural Awareness in Healthcare: Understanding the Need
- Describe the importance of cultural awareness in the healthcare field.
- Explain some of the cultural differences that exist among patient populations
- Describe of some of the major cultural awareness studies that have been completed over the past 60 years
- Explain the components of several key models that are designed to foster cultural awareness within the healthcare system.
Cultural Awareness In Healthcare: Your Practice
Product code: 78796C
Overview for Entire Series:
America is a culturally diverse country and becoming more diverse all the time as new immigrants arrive and those already here raise families. Nurses are faced with unfamiliar languages, beliefs, cultural practices, eating habits, etc., that can present potential obstacles to providing care.The three-part series, "Cultural Awareness in Healthcare" is designed to help the nurse effectively recognize the challenges faced in providing care to a multicultural population, and develop strategies to address these needs.
Course Objectives:
Cultural Awareness in Healthcare: Your Practice
- Describe the importance of providing culturally and linguistically appropriate care.
- Explain key, specific ways that you can take to ensure that you provide appropriate care to different ethnic groups, including people from Eastern Europe, The Middle East, Asia and Latin America.
From Media to Medicine
Product code: M198
Overview:
Americans are bombarded with medical information every day from every media outlet. Often, stories on new treatments and research results seem to conflict and contradict each other, leading to patient confusion and questions. As a healthcare professional, you have to deal with these questions and concerns, and help patient's separate facts from fiction on a daily basis. This course describes the relationship between media and medicine, and will provide suggestions to help you advise patients, avoid confusion and prevent dangerous self-diagnosis and self-medication.
The material is organized around the following categories:
- Evaluating Media Sources
- Experimental versus Approved Treatments
- Addressing the Patient's Concerns.
Hazard Communication for the Medical Office
Product code: M123 Reviewed for accuracy: 2011
Overview:
Provides complete and consistent training for the proper use of chemicals in the medical office. Meets OSHA staff training requirements.
It's a Private Matter: Confidentiality and Privacy in Healthcare Organizations
Product code: 72013
Overview:
Privacy is not just a regulatory issue; it is a customer service issue as well. This video teaches seven principles for protecting the confidentiality, privacy and modesty of healthcare customers.
No Second Chance to Make a First Impression: Effective Telephone Skills
Product code: 72011
Overview:
The telephone is often the first place customers interact with healthcare organizations. This video explores the basic principles and skills for gracious and effective telephone use in healthcare organizations.
Professionalism in Healthcare: Patient Interactions, Communication and Personal Development
Product code: M271B Copyright © 2012
Series Overview:
Nurses continue to outrank other professions in Gallup's annual Honesty and Ethics Ratings of Professions since they were added to the list in 1999. What gives nurses such respect is their professionalism and dedication to their patients. This two-part series explains why and how the nursing profession has earned the high level of esteem it is granted by our society. Through a combination of vignettes and narrative description, it demonstrates and describes the actions, attitudes, behaviors and interpersonal skills that must be appreciated and developed by new nurses to maintain and build upon the high degree of respect given to this most trusted profession.
Overview:
Objectives:
- Describe elements of teamwork including providing assistance to and cooperating with colleagues and accepting and soliciting constructive criticism
- Define and explain the need for “cultural competence” when providing patient care
- Describe strategies for conflict resolution
- List five strategies for achieving professional growth and advancement
Professionalism in Healthcare: Professional Behavior, Attitude and Attire
Product code: M271A Copyright © 2012
Series Overview:
Nurses continue to outrank other professions in Gallup's annual Honesty and Ethics Ratings of Professions since they were added to the list in 1999. What gives nurses such respect is their professionalism and dedication to their patients. This two-part series explains why and how the nursing profession has earned the high level of esteem it is granted by our society. Through a combination of vignettes and narrative description, it demonstrates and describes the actions, attitudes, behaviors and interpersonal skills that must be appreciated and developed by new nurses to maintain and build upon the high degree of respect given to this most trusted profession.
Overview:
Objectives:
- List characteristics of professional behavior
- Describe the importance of maintaining confidentiality
- Give examples of legal and professional standards of behavior
- Describe how responses to everyday situations affect the care you give and your professional relationships
- Describe steps to take to present a professional image
The Challenge of Healthcare Literacy
Product code: M255 Copyright © 2010
Reviewed for accuracy: 2011
Overview:
As healthcare has become more complex, the ability of a large percentage of the population to understand their own healthcare needs, prescriptions, other medical instructions and make informed choices has not kept pace. The entire healthcare profession must make an effort to offer healthcare information in a manner that makes it comprehensible to all, without creating a sense of shame for those with healthcare literacy problems. All providers must employ strategies that ensure that all information is clearly understood. This program provides healthcare personnel information and techniques to use when facing the challenges and risks of low healthcare literacy and describes what actions to take to help all patients make informed healthcare choices.
Objectives:
- Describe the prevalence of low healthcare literacy.
- Identify some of the causes of low healthcare literacy.
- Describe patient behaviors that help to identify those with low healthcare literacy.
- Identify the components of an informed consent and techniques assisting patients make informed healthcare choices.
