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CommunicationsClick the BUY button to purchase the program. Click PREVIEW VIDEO to view an online streaming video preview where available.
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Communications: Manager Relationships
Product code: M093
Overview:
Through the use of vignettes, illustrates how the nursing manager can effectively unite diverse individuals so they may accomplish mutual goals as a team. Explores methods of adapting a variety of communication styles, providing feedback, delegating tasks, establishing authority and exercising power.
Communications: Nurse-Patient Relationships
Product code: M092
Overview:
Through the use of vignettes, illustrates how to promote and maintain clear communication patterns in different clinical situations.
Encourages in-depth analysis of questions posed to the viewer following each situation, and provides guidelines for handling communications effectively.
Communications: Peer Relationships
Product code: M094
Overview:
Describes how to improve the professional's vital working relationship with co-workers and patients. Explores ways to use assertive rather than aggressive behavior, reduce defensiveness and build rapport, and communicate in crisis situations. Encourages an in-depth analysis of each situation through the use of questions posed following each vignette.
Communications: The Process
Product code: M091
Overview:
Explores the components of effective speaking and listening skills in today's fast-paced healthcare facility. Serves as a prerequisite for other programs in the series.
Cultural Awareness In Healthcare: An Action Plan
Product code: 78796B Copyright © 2008
America is culturally diverse country and becoming more diverse all the time as new immigrants arrive and those already here raise families. Nurses are faced with unfamiliar languages, beliefs, cututral practices, eating habits, etc., that can present potential obstacles to providing care.The three-part series, "Cultural Awareness in Healthcare" is designed to help the nurse effectively recognize the challenges faced in providing care to a multicultural population, and develop strategies to address these needs.
Cultural Awareness In Healthcare: Understanding the Need
Product code: 78796A Copyright © 2008
America is culturally diverse country and becoming more diverse all the time as new immigrants arrive and those already here raise families. Nurses are faced with unfamiliar languages, beliefs, cututral practices, eating habits, etc., that can present potential obstacles to providing care.The three-part series, "Cultural Awareness in Healthcare" is designed to help the nurse effectively recognize the challenges faced in providing care to a multicultural population, and develop strategies to address these needs.
Cultural Awareness In Healthcare: Your Practice
Product code: 78796C Copyright © 2008
America is culturally diverse country and becoming more diverse all the time as new immigrants arrive and those already here raise families. Nurses are faced with unfamiliar languages, beliefs, cututral practices, eating habits, etc., that can present potential obstacles to providing care.The three-part series, "Cultural Awareness in Healthcare" is designed to help the nurse effectively recognize the challenges faced in providing care to a multicultural population, and develop strategies to address these needs.
Family Nursing Interviewing Skills: How to Engage, Assess, Intervene and Terminate with Families
Product code: 50161
Overview:
This video offers fast, easy, simple ideas for involving families in health care, defines and demonstrates key perceptual, conceptual and executive skills. It also shows how to apply these skills in family nursing clinical practice, offers sample questions for the nurse to explore family concerns and solutions. It will demonstrate key interventions to help families change.
From Media to Medicine
Product code: M198 Reviewed for accuracy: 2008
Overview:
Americans are bombarded with medical information every day from every media outlet. Often, stories on new treatments and research results seem to conflict and contradict each other, leading to patient confusion and questions. As a healthcare professional, you have to deal with these questions and concerns, and help patients separate facts from fiction on a daily basis. This course describes the relationship between media and medicine, and will provide suggestions to help you advise patients, avoid confusion and prevent dangerous self-diagnosis and self-medication. The material is organized around the following categories: Evaluating Media Sources-Experimental versus Approved Treatments-Addressing the Patient's Concerns.
How to do a 15-Minute or less Family Interview
Product code: 50162
Overview:
This video defines and demonstrates the techniques for performing a 15-minute family interview. It also shows how to apply these skills in family nursing clinical practice, offers sample questions for the nurse to explore family concerns and solutions. It will demonstrate key interviewing skills for communicating with patients and their families.
It's a Private Matter: Confidentiality and Privacy in Healthcare Organizations
Product code: 72013
Privacy is not just a regulatory issue; it is a customer service issue as well. This video teaches seven principles for protecting the confidentiality, privacy, and modesty of healthcare customers.
No Second Chance to Make a First Impression: Effective Telephone Skills
Product code: 72011
The telephone is often the first place customers interact with healthcare organizations. This video explores the basic principles and skills for gracious and effective telephone use in healthcare organizations.
